Terms and conditions
By accepting a quote, booking, or verbal confirmation, you agree to these Terms and Conditions. This agreement applies to all services provided by Quality Eco Solutions, including cleaning, property servicing, and Airbnb management.
1. Agreement
2. Service Scope
Services are carried out according to the details outlined in your quote or booking confirmation. Adjustments or additional tasks requested on-site may incur extra charges, reflected in the final invoice.
3. Bookings and cancellations
Bookings must be confirmed at least 48 hours before service.
Cancellations within 48 hours of the scheduled time may incur a fee.
We reserve the right to reschedule due to unforeseen circumstances such as weather, safety concerns, or staff illness
4. Payment Terms
Payment is due upon completion of service or as stated on your invoice.
Verbal approval of a booking confirms acceptance of the quoted price.
Late payments may attract a 10% monthly fee and may result in suspension of services until payment is received.
For Airbnb turnovers, invoices are issued per clean or on a scheduled cycle.
5. Client Responsibilities
Ensure safe and unobstructed access to the property.
Notify us of any hazards, alarms, pets, or special requirements before service.
Provide accurate contact and billing details.
For Airbnb management, ensure guest check-out times are communicated clearly to avoid delays..
6. Property Care and Liability
We take great care in delivering professional results. However, we are not liable for:
Pre-existing damage or wear and tear.
Losses resulting from circumstances beyond our control.
Indirect or consequential damages. If accidental damage occurs, we will notify you immediately and assist in a resolution.
7. Eco Commitment
We use safe, non-toxic, environmentally responsible cleaning products and practices.
8. Privacy
Your personal and property information is handled in accordance with Australian Privacy Principles. We do not share client data except as required by law.
9. Variations and Updates
We may update these Terms periodically. The latest version will always be available on our website and applies to all future bookings.
10. Consumer Rights
Our services come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a remedy if our services fail to meet these guarantees. We aim to resolve any concerns promptly and professionally.
11. Dispute Resolution
We value open communication and fairness. If a dispute arises, both parties agree to attempt resolution in good faith. Where necessary, mediation will be sought before any formal proceedings.
12. Pricing Variations
Service prices may vary depending on property condition, seasonal demand, or additional tasks requested. Any adjustments will be communicated clearly before work begins or reflected in your updated quote